Last Updated: November 2025
Effective Date: November 2025
TBI Permits (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
By using our website or providing your personal information, you agree to the practices described in this Privacy Policy and consent to the collection, use, and disclosure of your information as outlined below.
1. Information We Collect
We collect personal and business information necessary to provide our services effectively, including but not limited to:
Personal Information:
• Full name, contact details (phone number, email address, address)
• Business registration details
• Driver and vehicle information (for permit or compliance purposes)
• Payment information (processed via secure payment gateways)
• Communication preferences
Automatically Collected Data:
• IP address, browser type, device information
• Website usage data via cookies or analytics tools
• SMS and email engagement statistics (for service notifications)
2. How We Use Your Information
We collect and process personal information to:
• Process permit applications, registrations, and compliance services
• Communicate with you via email, SMS, or calls
• Send invoices, confirmations, and updates
• Maintain compliance with MTO, DOT, IFTA, and other regulatory authorities
• Conduct audits, monitoring, and reporting
• Improve our website, products, and services
• Send important updates, alerts, and promotional offers (only with your consent)
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
• Improve website performance and user experience
• Track anonymous visitor data for analytics
• Customize content and advertising (if applicable)
You may disable cookies through your browser settings, but some website features may not function properly.
4. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share your information only with:
• Service providers such as payment gateways, SMS/email delivery systems, and hosting providers
• Government or regulatory authorities (e.g., MTO, DOT, IFTA, CTPAT) as required for compliance
• Business partners or contractors performing functions on our behalf under strict confidentiality agreements
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose information if required by law or to protect our legal rights.
5. Payment Processing
All payment transactions are processed securely through trusted third-party payment gateways that comply with PCI-DSS standards. We do not store your full credit card information on our servers.
6. SMS and Email Communications
By providing your phone number and/or email address, you consent to receive service-related notifications such as:
• Application and permit status updates
• Payment reminders
• Compliance alerts or renewal notices
You may also receive promotional messages if you opt-in. You can unsubscribe or opt out at any time by following the instructions in each message or contacting us directly.
7. Data Retention
We retain personal data only as long as necessary to:
• Fulfill service obligations
• Comply with regulatory requirements (MTO, DOT, IFTA, etc.)
• Resolve disputes or enforce agreements
When data is no longer needed, it is securely deleted or anonymized.
8. Data Protection and Security
We implement appropriate technical and organizational measures to protect your data, including:
• Secure servers with restricted access
• Encrypted communications (SSL/TLS)
• Regular system audits and monitoring
• Limited employee access to personal data
While we take all reasonable precautions, no online platform is completely risk-free. You use our website and services at your own risk.
9. Your Rights (Canada & U.S.)
Depending on your location, you have the right to:
• Access, correct, or delete your personal information
• Withdraw consent for certain data uses
• Request details of how your data is processed
• File a complaint with your regional privacy authority
For Canadian residents, rights are governed by PIPEDA. For U.S. residents, certain rights may apply under state-level privacy laws (such as CCPA).
10. Third-Party Links and Integrations
Our website may contain links to third-party websites or integrations (e.g., payment gateways, government portals). We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies before submitting any personal data.
11. Changes to This Policy
TBI Permits may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes indicates your acceptance of the updated terms.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
TBI Permits
Email: info@tbipermits.com
Phone: +1 905 366-9502
Address: 1- 59 FIRST GULF BLVD, BRAMPTON ON. L6W 4P9